Application issues

• Non-cancellation or delay of the order
• Undelivered, incomplete, incorrect, damaged or defective product
• Return or refund dispute
• Seller communication and behavior
• Invoice, warranty or service problem
• Unauthorized transaction or account security
• Misleading product description or suspicion of counterfeit product
• Personal data or privacy request

In-platform solution

The request is forwarded through the support channel with the order number and documents. The Platform may request clarification and documentation from the relevant seller; can review order, payment, message and cargo records.

Objection

If the first decision is thought to be incomplete or incorrect, it can be objected with new evidence. In the objection, the previous request number, the reason for the objection and the desired solution must be clearly stated.

Consumer applications

In consumer transactions, an application can be made to the Consumer Arbitration Committee or the Consumer Court, depending on the value and subject of the dispute. Current monetary limits should be checked from official sources.

Other competent authorities

If there are conditions, an application can be made to the Personal Data Protection Authority, law enforcement units, prosecutor's office, product safety authorities or other authorized institutions.

Protection of evidence

Order contract, invoice, e-mail, platform messages, cargo records, bank transactions, photographs, videos and service reports are used in the evaluation of the dispute. It is important.