How Does Allbazaardan Marketplace Work?
How Does Allbazaardan Marketplace Work?
Last updated date: 14.07.2026
Text version: 1.0
Platform: allbazaardan.com
1. Purpose of the page
This page explains the general principles of marketplace operation on allbazaardan.com, from the acceptance of a seller to the platform to the publication of the product, from the buyer placing an order to payment, delivery, withdrawal, return, complaint and dispute processes.
allbazaardan.com is a multi-seller electronic commerce marketplace where multiple independent sellers can offer their products to buyers.
As a seller on the platform:
- Aydin Kaydin Sole Proprietorship,
- Independent sellers located in Turkey,
- Sellers located abroad if they meet the necessary conditions
may operate.
Who is the real seller in each order; It is displayed to the user in relevant areas such as product page, basket, payment step, order summary, preliminary information form, distance sales contract and order details.
2.Seller application and verification
The following information or documents may be requested from prospective sellers, depending on their type of activity and the legislation of the country in which they are established:
- identity or authorized representative information,
- trade name and business information,
- tax number and tax records,
- MERSİS, ESBİS, trade registry or similar official records,
- address, telephone and e-mail information,
- KEP address,
- bank or payment account information,
- Documents showing signature and representation authority,
- brand, distributorship or authorized dealer documents,
- category-specific permit, registration, license or compliance documents,
- product safety and traceability information.
The platform may attempt to verify the information in the application through official records, technical methods, document checks or service providers.
Incomplete, contradictory, outdated, misleading or unverifiable submissions:
- Additional documents may be reviewed,
- can be kept temporarily,
- can be limited to certain categories,
- can be rejected,
- may be subject to re-verification at a later time.
The acceptance of the seller to the platform does not mean that the seller is approved, inspected or guaranteed by the platform for all products or transactions of the seller.
3.Publishing the products on the platform
The seller is obliged to enter information about the product he offers for sale in a way that is accurate, up-to-date, clear and not misleading.
The product registration may contain the following information, depending on the characteristics of the product and the country of sale:
- product name and basic attributes,
- brand, model, variant and product code,
- whether the product is new, refurbished or second-hand,
- description, technical specifications and intended use,
- product images and videos,
- total sales price,
- applicable taxes and other mandatory expenses,
- stock information,
- delivery countries,
- shipping cost and delivery time,
- manufacturer, importer or authorized representative information,
- warranty information,
- warnings and instructions for use,
- age, country or region restrictions,
- conformity markings and category-specific legal information,
Only products that are safe, comply with legislation and are allowed to be sold can be published on the platform.
Seller;
- from the safety of the product,
- compliance with technical regulations,
- necessary markings and labels,
- from the instructions for use,
- from warning information,
- permissions and documents,
- from manufacturer and supply chain information,
- traceability of the product
He is responsible according to his own capacity and position in the legislation.
Products that are unsafe, fake, illegal, stolen, banned, recalled or do not have the necessary permission cannot be published.
Platform;
- You can review the product advertisement,
- may request additional documents or information,
- may temporarily discontinue the product,
- can stop selling,
- You can review orders,
The seller must use his account only himself or through authorized persons.
Seller;
- keeping account information up to date,
- protect your account against unauthorized use,
- Notifying the platform of authorization changes,
- Not to use product, order and customer data for purposes other than their intended purpose,
- comply with platform rules and applicable legislation
must.
Renting, selling, transferring or unauthorized use of the Seller account to other persons is prohibited.
4. data-end="4219"> withdrawal and return conditions.
Products offered for sale via remote communication tools in Turkey are also subject to inspection in terms of product safety and technical regulations. The regulations, which came into force on April 1, 2025, also cover online sales advertisements and product safety obligations.
5. t;5269" data-end="5311"> can cooperate with authorized institutions,
- It can support recall and user notification processes.
Product safety legislation also covers products sold via e-commerce; Suspension of sales, recall, traceability and administrative measures may be applied for unsafe products.
6. Platform controls
allbazaardan.com can control products and seller accounts by automatic or manual methods.
These checks may relate to:
- missing or conflicting product information,
- unrealistic price or stock,
- misleading discount,
- Suspicion of counterfeit or counterfeit products,
- trademark and intellectual property infringement,
- product safety risk,
- banned product,
- inappropriate image or description,
- unusual order movement,
- risk of fraud or account takeover,
- user complaints,
- Violation of legislation or platform rules.
Controlling by the platform does not eliminate the seller's own responsibility for the product and the sales transaction.However, the platform's review, notification, intervention, record keeping and responsibilities to the consumer arising from the current legislation are reserved.
7. Search, sorting and featured products
The ranking of products on search and category pages may be based on one or more of the following criteria:
- relevance to the search phrase,
- category fit,
- price,
- stock status,
- delivery time,
- seller performance,
- user reviews,
- up-to-dateness of the product,
- sales and viewing data,
- campaign or advertising status,
- The sorting criteria chosen by the user.
Products utilizing paid advertising, sponsored impressions or highlighting are distinguished as advertising or sponsored content, to the extent applicable.
Ranking does not mean that the seller or the product is guaranteed by the platform.
8.Buyer's evaluation of the product
The buyer should review the information provided on the product page before ordering.
The following information is displayed on the product page or during the ordering process, as applicable:
- real or legal person selling the product,
- basic features of the product,
- the condition of the product,
- product price,
- taxes and mandatory additional expenses,
- shipping cost,
- estimated delivery time,
- countries where delivery can be made,
- payment methods,
- withdrawal and return conditions,
- warranty and after-sales service information,
- seller rating and reviews.
The final price of the product, shipping cost and known mandatory costs are displayed again in the cart or checkout stage.
If the customs duty, import tax, customs presentation fee or similar cross-border charges that may arise in the buyer's own country cannot be calculated precisely at the time of order, this situation is explained before the order.
9.Cross-border purchases
allbazaardan.com can bring together buyers and sellers from different countries.
For cross-border orders, the following factors may vary by country and product:
- delivery time,
- cargo company,
- import and export rules,
- customs duties,
- local taxes and duties,
- product safety requirements,
- warranty coverage,
- withdrawal and return method,
- return shipping cost,
- prohibited or restricted products,
- dispute resolution methods.
The seller is obliged to take into account the mandatory rules that may be applied in the countries where the product is sent and sold.
The inalienable consumer rights that the buyer has in his country of residence cannot be eliminated simply on the grounds that the law of a different country has been chosen.
10.Currency and price display
The product price can be displayed in the source currency specified by the seller or converted to the display currency selected by the user.
For foreign currency transactions:
- displayed exchange rate,
- the exchange rate applied by the payment institution,
- the exchange rate applied by the card institution,
- commissions and expenses of the bank
may differ.
The final currency of payment and the total amount to be collected are displayed to the user before payment confirmation.
Due to exchange rate changes, there may be a difference between the amount at the time of payment and the approximate amount previously displayed. However, an undisclosed mandatory charge will not be added to the order without the consumer's approval.
11.Preliminary information
The buyer, who is a consumer, is informed about the issues required by the applicable legislation before placing the order that gives rise to payment obligation.
The following information may be included in the preliminary information, depending on the transaction:
- the basic qualities of the product,
- identity and contact information of the seller,
- information of the platform operator,
- total price,
- taxes and additional charges,
- payment method,
- delivery conditions,
- estimated delivery time,
- right of withdrawal,
- return method and carrier information,
- Situations where there is no right of withdrawal,
- complaint and application methods,
- warranty and after-sales service information.
In distance contracts established through the platform in Turkey, the intermediary service provider bears certain responsibilities together with the seller in terms of providing and proving preliminary information. Additional liability may arise for deficiencies or inaccuracies in the areas where the platform enters data.
12. Placing the order and establishing the contract
After checking the information in the basket and payment stage, the buyer places the order, which creates payment obligation, with a clear confirmation process.
When the order is completed:
- order number is created,
- The order summary is presented to the user,
- vendor information is associated with the order,
- Applicable preliminary information and contract are recorded,
- Order status can be monitored from the user account.
At what moment the contract was established; It is determined by the order type, seller, payment method and contract terms shown in the payment step.
Receiving payment authorization does not in itself mean that the product is in stock or shipped. However, the seller or the platform cannot impose arbitrary cancellation in a way that would eliminate the legal and contractual rights of the consumer.
The order may be canceled in cases such as stock error, obvious pricing error, security risk, payment failure, impossibility of delivery or legal sale. The reason for cancellation is notified to the user and the collected fee is refunded in accordance with the applicable rules.
13.Parties to the sales contract
As a rule, the parties to the distance sales contract for products offered by independent sellers:
- buyer and
- It is the independent seller listed on the product page.
In this case, allbazaardan.com is an intermediary service provider that provides an electronic environment for the establishment of the contract and the execution of transactions.
If the seller of the product is shown as Aydın Kaydin Private Enterprise, the sales contract is established between the buyer and Aydın Kaydin Private Enterprise.
The platform's involvement in payment, order, support, campaign or return processes does not change the actual seller information. However, the platform's responsibilities arising from the legislation or its own transactions and commitments are reserved.
14.Payment transactions
Payments can be made using the infrastructure of the bank, electronic money institution, payment institution or other authorized payment service providers supported by the platform.
Platform or payment service provider;
- card verification,
- strong customer verification,
- address check,
- risk assessment,
- transaction limit control,
- fraud prevention,
- additional authentication
may apply.
Suspicious, inconsistent or unusual transactions:
- may be subject to additional verification,
- can be kept temporarily,
- can be rejected,
- can be cancelled,
- may be reported to the relevant payment institution or authorized institutions.
Storing or processing of card information may be carried out by the payment service provider depending on the payment infrastructure used and the user's preference.
15. Payments to the seller
Time to transfer the order price to the seller;
- delivery status,
- operating model of the payment service,
- refund or dispute,
- seller agreement,
- risk and security controls,
- legal obligations
can be determined by taking into account.
The Platform may, where permitted by applicable legislation and the seller agreement:
- You may temporarily suspend payment transfer,
- may offset the refund or chargeback amount,
- conduct suspicious transaction investigation,
- can offset receivables and debts.
These measures cannot be applied arbitrarily and do not eliminate the seller's rights arising from the legislation.
16.Preparation of the order
The seller sends the ordered product to:
- conforms to the product description,
- complete,
- safe,
- protected against damage,
- with the necessary documents and accessories,
- with appropriate packaging,
- within the promised time
is responsible for preparing it.
The seller cannot send a product different from the product he ordered without the express consent of the buyer.
If legislation or product nature requires it:
- invoice,
- warranty certificate,
- user manual,
- safety instruction,
- service information,
- conformity or traceability information
available.
17.Shipping and delivery
The order is delivered to the carrier by the seller or the relevant logistics service provider.
To the extent possible in the order details:
- carrier company,
- tracking number,
- shipping status,
- estimated delivery date,
- delivery address,
- shipping cost
displayed.
Estimated delivery date may not be an exact delivery guarantee. Delays may occur due to weather conditions, customs, official controls, force majeure, address error or carrier.
The seller must inform the buyer and the platform without delay in case of delay or impossibility of performance.
Consumer's delivery, termination and refund rights arising from mandatory legislation are reserved.
18.Checks to be made during delivery
The buyer shall, to the extent possible at the time of delivery:
- package integrity,
- number of products,
- visible damage,
- sending the wrong product,
- whether there are any missing parts
It is recommended to check.
In case of damaged or incomplete delivery, obtaining photographs, videos, carrier reports or similar records may facilitate inspection.
Failure to keep a report does not automatically eliminate the consumer's rights arising from the law.
19.Right of withdrawal
Buyers who are consumers may have the right to withdraw from distance selling within the scope of applicable legislation and without prejudice to exceptions.
General withdrawal period and exceptions in consumer transactions in Turkey are determined in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
Right of withdrawal;
- user account,
- order detail,
- online return or withdrawal form,
- support system,
- e-mail,
- KEP,
- another permanent data storage that complies with the legislation
The platform keeps the system uninterruptedly accessible, where consumers can submit and follow their requests such as withdrawal, termination of the contract, refund, transaction record and delivery complaint. This system is a clear legislative obligation for intermediary service providers in Turkey.
20.Products for which there may be no right of withdrawal
Depending on the nature of the product and applicable legislation, there may be no right of withdrawal in some transactions or it may be subject to certain conditions.
For example:
- Products produced according to the specific demand of the consumer,
- products that are perishable or have a short expiration date,
- Products whose packaging has been opened after delivery and which are not suitable for return due to health or hygiene reasons,
- Products that are mixed with other products and cannot be separated after delivery,
- certain digital content or services,
- Products whose price depends on financial market fluctuations,
- Other transactions that are expressly excluded in the legislation
may enter.
In order for the exemption to apply, the product and process conditions must actually meet the requirements in the legislation. The seller cannot eliminate the mandatory rights of the consumer by simply writing “no refund”.
21.Return procedures
When a return request is made, the buyer will, to the extent applicable:
- reason for return,
- return address,
- the carrier to be used,
- return code,
- shipping time,
- packaging conditions,
- refund process
Information is given about.
In evaluation of the returned product:
- the identity of the product,
- whether it is the same as the product delivered,
- way of use,
- missing part or accessory,
- damage situation,
- right of withdrawal exception,
- defective product claim
can be examined.
The right of withdrawal and the rights arising from a defective product are different from each other.The expiration of the withdrawal period does not automatically eliminate the legal rights of the consumer in case the product is defective.
22. Refunds
When the return or cancellation is approved, the refund is made in accordance with the legislation and the payment method used.
Refund:
- the payment instrument used for purchase,
- without incurring additional costs to the consumer,
- within the legal period valid for the relevant transaction
done.
The time taken by the bank or payment institution to reflect the refund to the account may differ from the date when the platform completes the refund process.
In some cases where the platform collects the fee on behalf of the seller, it may be liable together with the seller in terms of the refund obligation according to the conditions specified in the legislation.
23.Defective, incorrect or missing product
Product:
- different from what was ordered,
- contrary to description,
- missing,
- damaged,
- not working,
- fake,
- unsafe,
- does not have the promised features
in case of a product, the buyer may exercise his rights under the applicable legislation.
In Turkey, the consumer's optional rights regarding defective goods are reserved.Policies and contracts prepared by the seller or platform cannot restrict the consumer's rights arising from mandatory legislation.
In order to evaluate the request, the buyer is requested to a reasonable extent:
- order number,
- product photo or video,
- serial number,
- delivery document,
- information indicating the malfunction,
- service or expert report
may be requested.
These documents cannot be used to make it unduly difficult for the consumer to apply.
24.Warranty and after-sales services
As a rule, the actual seller, manufacturer, importer of the product or the person held responsible in the relevant legislation is responsible for warranty, maintenance, repair and after-sales services.
On the product page:
- warranty period,
- the person or organization providing the guarantee,
- authorized service information,
- manufacturer or importer information,
- regional warranty restrictions
can be displayed.
For international sales, warranty service may only be valid in certain countries. If there is such a restriction, it should be clearly stated before ordering.
The platform can direct the support request to the relevant seller and ensure that the process is recorded.
25.After-sales requests and complaints
The buyer can create a request on the platform for the following subjects:
- order cancellation,
- notice of withdrawal,
- refund request,
- refund,
- missing delivery,
- wrong product,
- damaged product,
- defective product,
- delivery delay,
- invoice request,
- warranty and service,
- seller complaint,
- suspicion of counterfeit products,
- product safety statement,
- personal data or account security issue.
The request is forwarded to the relevant seller or responsible unit. The user can follow the status of the request from his account or through the notification channels.
The fact that the platform transmits the request to the seller does not guarantee that the request will result in the way the buyer wants.However, the application is recorded and evaluated according to the applicable platform rules and legislation.
26. Seller performance
The platform may monitor the performance of sellers in order to maintain service quality and security.
Criteria that can be evaluated include:
- order cancellation rate,
- stock accuracy,
- on time shipping,
- delivery success,
- return and complaint rate,
- buyer reviews,
- product information accuracy,
- fake or inappropriate product reports,
- product safety incidents,
- response time to customer requests,
- invoice and regulatory compliance
available.
Performance criteria cannot be used to unlawfully discriminate against sellers.
27.Sanctions
If a violation of the platform rules or legislation is detected, one or more of the following measures may be applied, taking into account the nature, severity, repetition and risk of the violation:
- warning,
- request for additional information or documents,
- correction of product information,
- Temporary discontinuation of the product,
- suspension of product sales,
- category restriction,
- visibility reduction,
- advertising and campaign restrictions,
- suspension of new orders,
- Keeping the payment transfer in accordance with the legislation,
- Temporary suspension of seller account,
- closing the seller account,
- removal of illegal content,
- notification to competent authorities,
- Claiming damages and receivables through legal means.
In cases of urgent security, fraud, counterfeit product, child safety or serious product risk, interim measures may be applied without prior notice. The seller is notified of the main justification of the decision and the method of objection, to the extent legally possible.
28. Intellectual property rights
The seller uses in product advertisements:
- brand,
- trade name,
- logo,
- photo,
- video,
- description,
- design,
- patent,
- utility model,
- copyrighted content
must have the necessary usage rights on it.
Right owners can report allegations of intellectual property infringement to the platform with supporting documents.
The Platform may investigate claims of infringement; may temporarily remove the ad, request clarification or documentation from the seller, and impose accounting measures in case of repeated violations.
29.User reviews
Buyers can evaluate and comment on the transactions they carry out.
Reviews:
- should be based on real experience,
- should not contain insults or threats,
- should not publish personal data,
- must not be misleading or fraudulent,
- It must not be for advertising or manipulation purposes.
The platform may remove content that violates the law or evaluation rules.
Positive or negative reviews cannot be arbitrarily removed solely at the seller's request.
30.Fraud and off-platform transactions
It is recommended that users carry out their payment and communication processes through the platform as much as possible.
The following requests may pose a security risk:
- Requesting the payment to be made to your personal bank account,
- sending off-platform payment links,
- request for payment with a gift card or crypto asset,
- Requesting to share the verification code,
- Requesting card or bank password,
- Redirecting to fake shipping or payment screen,
- Offering excessive discounts in exchange for leaving the platform.
The platform never asks the user to share their bank password, card PIN code or one-time verification code with the seller.
Payments and agreements made outside the platform may fall outside the platform's registration, support and security mechanisms.
31.Use of personal data
The seller only uses the buyer information he/she accesses within the scope of the order:
- preparation of the order,
- billing,
- delivery,
- return,
- warranty,
- after sales support,
- legal obligations
can be used for this purpose.
The seller uses the buyer's contact information without permission:
- cannot add to the ad list,
- cannot be transferred to third parties,
- can't sell,
- cannot be used for bulk messaging purposes,
- cannot perform off-platform profiling.
Details regarding the processing of personal data are explained in the platform's Privacy Policy and relevant information texts.
32.Storage of records
The platform may store the following records for the purposes of transaction security, compliance with legislation, tracking of consumer demands and resolution of disputes:
- order records,
- preliminary information and contract versions,
- payment and return records,
- shipping and delivery information,
- user requests,
- seller answers,
- transaction and security records,
- product ad changes,
- communication records.
In Turkey, there is an obligation to keep certain transaction records regarding distance contracts made through the platform for three years. For data that requires longer storage, tax, accounting, product safety, proof and statute of limitations periods are also taken into consideration.
33.Marketplace nature of the platform
allbazaardan.com is an electronic commerce marketplace where independent sellers can offer their products to buyers.
In transactions where the independent seller sells the product:
- description,
- price,
- stock status,
- bill,
- compliance with legislation,
- security,
- preparation,
- shipping,
- delivery,
- warranty and after-sales obligations
It is primarily the responsibility of the relevant seller and other economic operators responsible according to the legislation.
But this explanation:
- the platform's responsibility for prior information,
- the obligation to communicate consumer demands and establish a tracking system,
- Responsibility for the accuracy of the information entered by oneself,
-
responsibility arising from its own campaigns and commitments,
<Resolution of disputes
Buyers can first create a request via order details or support channels.
If the dispute cannot be resolved, the user, in accordance with the applicable legislation:
- to the consumer arbitration committee,
- to the consumer court,
- to courts of general jurisdiction,
- to competent administrative institutions,
- alternative dispute resolution authorities
can apply.
In Turkey, it is envisaged to apply to provincial or district consumer arbitration committees in consumer disputes with a value below 186,000 TL for 2026. Since this monetary limit may change every year, the current amount should be checked at the application date.
In cross-border transactions, the parties to the dispute, the country of delivery, the seller's place of residence and the mandatory rights of the consumer are taken into account.
34.;/li>
- responsibilities that may arise from legislation in the payment and return processes,
- product safety notification and response obligations,
- responsibilities regarding the protection of personal data,
- other legal obligations
does not eliminate.
35. Changes
This page may be updated when the platform's operating model, payment methods, support processes, delivery options or legislation changes.
The rights and obligations applicable to the User's current order are determined in accordance with the contractual and mandatory legislation provisions in force on the order date.
This information page does not replace the preliminary information form, distance sales contract, seller's agreement, privacy policy or other mandatory texts.
36.Business and contact information
Platform: allbazaardan.com
Service model: Multi-vendor electronic commerce and online marketplace platform
Electronic commerce tool service provider and legal operator: Aydın Kaydin Sole Proprietorship
Tax number: 5370203844
Address: Hamzabey Mahallesi, Karacabey Caddesi No:25/7, Mustafakemalpaşa / Bursa 16500, Turkey
Phone: +90 535 920 73 78
E-mail: [email protected]
KEP: [email protected]
Digital support, withdrawal, return, complaint and other after-sales requests can be submitted at any time through online channels.
Telephone and live support services are provided according to the current work and support calendar published on the platform.