Support issues

• Seller application and document verification
• Store information and authorized users
• Product loading, variant, stock and price
• Order, cargo and delivery
• Return, defective product and customer complaint
• Commission, progress payment and payment records
• Invoice and integration
• Policy violation, product removal and account restriction
• API, ID, error time, device or browser used, screenshot and expected result should be specified. Bank or identity documents should not be shared outside a secure channel.

Bank account change

Progress account changes may be subject to additional identity and account ownership verification. Temporary payment hold may be applied after the change for security reasons.

Objection to policy decision

In case of objection to product removal or account action, the decision number, justification, corrective action and evidentiary documents must be provided. Urgent risk measures may continue while the objection is being evaluated.

Official support channels

E-mail: [email protected] — Phone: +90 535 920 73 78 — KEP: [email protected]