Warranty and After Sales Support | allbazaardan.com
Warranty and After-Sales Support Policy
Last updated date: 15.07.2026
Text version: 1.0
Platform: allbazaardan.com
1. Purpose and scope
This policy applies to products purchased through allbazaardan.com:
legal warranty,
manufacturer or importer warranty,
seller warranty,
optional extended warranty,
maintenance and repair,
authorized Explains the general operation of service,
spare parts,
change and refund,
cross-border warranty,
after-sales support
processes.
Scope of warranty and after-sales services; It may vary depending on the type of product, seller, manufacturer, importer, delivery country, warranty region and applicable legislation.
This policy does not limit the consumer's rights regarding defective goods, withdrawal, compensation and other rights arising from mandatory legislation.
2. Allbazaardan marketplace structure form,
in the distance sales contract,
on the invoice,
in the order details
.
The seller may be Aydın Kaydin's sole proprietorship or an independent seller registered on the platform.
The seller to whom the warranty or after-sales request should be directed first depends on the actual seller information in the order record. determined.
3.Difference between warranty and liability for defective goods
The right to warranty and the seller's legal liability arising from defective goods are different from each other.
A product's:
warranty period has expired,
lack of a warranty certificate,
optional additional warranty has not been purchased
consumer has all rights related to the defective goods. It does not automatically eliminate their legal rights.
In Turkey, within the scope of the rights arising from defective goods, the consumer; When the conditions are met, the customer can choose one of the rights to withdraw from the contract, reduce the price, free repair or replace it with a similar product without defects. As a rule, the seller is obliged to fulfill the consumer's preferred request.
4. Types of guarantees
4.1. Legal warranty
It is the warranty scope required by the applicable legislation for certain products.
In Turkey, the manufacturer or importer issues the warranty certificate for unused goods in the list annexed to the Warranty Certificate Regulation; It is the seller's obligation to provide this document to the consumer. The document can be presented in writing or with a permanent data recorder.
4.2. Manufacturer or importer warranty
It is the warranty service offered by the manufacturer or importer for the product. Warranty:
may be limited to certain countries,
authorized service network,
product serial number,
certain conditions of use
.
4.3. Seller warranty
It is a written warranty or service commitment given by the seller beyond its legal obligations.
It is possible for the seller to voluntarily give a longer or more comprehensive warranty. The additional commitment given cannot restrict the legal rights of the consumer.
4.4. Extended or optional warranty
It is an optional warranty service offered for a fee or free of charge in addition to the legal warranty period.
The scope of the optional warranty is determined according to the contract between the parties. However, purchasing an extended warranty does not eliminate the consumer's legal optional rights during the legal warranty period.
5.Display of warranty information on the product page
For products subject to warranty or offered for sale with warranty, the following information may be displayed on the product page to the extent available:
warranty period,
warranty type,
guarantee organization,
manufacturer or importer,
authorized service. network,
countries where the warranty is valid,
on-site service or service delivery information,
installation conditions,
basic explanations regarding out-of-warranty situations,
after-sales service channels.
The short warranty statement on the product page is used instead of the warranty certificate or other mandatory documents that must be provided with the product. It does not pass.
6. Responsibility for issuing and issuing the warranty certificate
For products that must be sold with a warranty certificate in Turkey:
the manufacturer or importer issues the warranty certificate,
the obligation to give the document to the consumer belongs to the real seller,
the document can be given in writing or with a permanent data recorder.
The warranty certificate presented electronically means that the consumer accepts the document. It should be provided in a way that can be saved and accessed later without changing.
7. Invoice does not replace the warranty certificate
Invoice, e-archive invoice, sales receipt and order summary can be used to prove the purchase.
However, for products that must be sold with a warranty certificate in Turkey, the invoice or receipt does not replace the warranty certificate. The real seller remains obliged to submit the warranty certificate separately.
In case the invoice or warranty certificate is lost, order, payment, delivery, serial number and platform records can be used to evaluate the request.
8. Warranty period
For goods that must be sold with a warranty certificate in Turkey, the warranty period begins on the date the product is delivered to the consumer.
The general minimum warranty period is two years. For some goods, duration may be determined with units of measurement specified in the annex of the Regulation, such as kilometers or working hours.The period during which the product is repaired under warranty is added to the warranty period.
If a longer warranty period is specified on the product page or warranty certificate, the relevant commitment is applied.
9. Warranty period in cross-border sales
In case of purchasing a product from a seller in another country via allbazaardan.com:
countries where the manufacturer's warranty is valid,
whether there is a local service network,
need to send the product to another country,
access to parts and service,
warranty application language,
international cargo and customs process
may vary depending on the product.
If the term "international warranty" is used, it should be clearly stated in which countries, for which services and under what conditions the warranty is valid.
The fact that the warranty service is limited to a certain region does not eliminate the inalienable consumer rights of the buyer in the country of residence or delivery.
10. Proof of the beginning of the warranty period
The following records can be used to determine the beginning of the warranty period:
delivery date,
invoice date,
order record,
cargo delivery record,
product activation date,
warranty document,
serial number record.
If the delivery date is after the invoice date, the actual delivery date to the consumer is taken into account.
11. Free repair under warranty
When the consumer chooses the right to free repair, without prejudice to the provisions regarding usage error:
labor fee,
replaced part fee,
service fee,
inspection fee,
cost under another name
demand
The seller is obliged to repair the product free of charge or have it repaired. When the conditions for fulfilling the right to free repair are met, the seller, manufacturer and importer may be jointly responsible.
12.Shipping and transportation expenses within the scope of warranty
In case the consumer exercises his/her right to free repair within the warranty period, the consumer may request:
cargo,
mail,
shipping,
similar transportation expenses
for sending and returning the product to the company or authorized service, without prejudice to the provisions regarding usage error. It cannot be done.
If on-site service or special transportation is required due to the weight of the product, the way it is installed or security conditions, the method is notified to the consumer.
13. Making a service application
A malfunction or warranty claim can be initiated through the following channels:
authorized service of the product,
actual seller of the order,
manufacturer or importer,
after-sales support area in the user account,
allbazaardan.com support system,
If possible, the following information should be provided in the application:
order number,
product name and model,
serial number or IMEI,
real seller,
delivery date,
fault description,
date the fault first occurred,
photo or video,
consumer's the option he chooses.
14.Recording the consumer's request
If the consumer requests not only to examine the product but also to exercise a certain optional right, this preference should be clearly written in the request record.
For example:
free repair,
replacement with a similar product without defects,
price reduction,
rescinding the contract and the price. Which of the refund options is requested is recorded separately in the system.
Indicating the right preferred by the consumer in the service delivery document is important in order to prove the request later.
15. Service delivery document
When the product is hand-delivered to the authorized service station or received by the service, a document showing that the product has been received must be issued.
The document issuance procedure may be different for products sent by courier and in cases where the repair is carried out at the location of the product.
The delivery document should include the following, as much as possible:
brand and model of the product,
serial number,
delivery document. accessories supplied,
exterior and damage status,
defect description,
delivery date,
consumer's request,
estimated or maximum processing time,
service information,
tracking number.
16. Maximum repair period
The maximum repair period may vary depending on the product category.
For the products annexed to the After-Sales Services Regulation, the maximum repair period determined specifically for the product is applied. For this reason, a single repair period is not accepted for all products.
The consumer is given the opportunity to follow up on:
date of acceptance of the product for service,
start of the inspection,
part waiting status,
date of completion of the repair,
delivery or shipping information
should be presented.
17.Exceeding the maximum repair period
In cases where the product for which the consumer has chosen the right to free repair:
faults again within the warranty period,
the maximum time required for repair is exceeded,
it is determined through a report that repair is not possible,
the consumer will be asked by the seller:
a fee. Refund,
price reduction in proportion to the defect,
replacement with a non-defective one, if possible.
The seller cannot reject the consumer's legal request without justification in cases where these conditions are met. If the request is not fulfilled, the seller, the manufacturer and the importer may be jointly liable.
18. Malfunction of the product again
If the product malfunctions again within the warranty period after free repair, the conditions for the consumer to switch to other optional rights are evaluated.
The seller or service cannot force the consumer to repair an unlimited number of times.
Whether the malfunction:
is the same malfunction,
its relationship with the previous repair,
whether it affects the use of the product.
the quality of the product,
the conditions in the warranty certificate and the legislation
are examined together.
19. Repair not possible
If it is claimed that the product cannot be repaired, this should be determined by a technical and justified report.
Only:
the part cannot be found,
the product is old,
the service does not want to repair,
the repair cost is high Abstract statements such as:Usage error
Usage error is the situation where a malfunction occurs due to the use of the product contrary to the rules specified in the introduction and user manual.
Depending on the concrete product, the following situations may be subject to technical examination:
impact or breakage,
liquid contact,
wrong voltage,
faulty electricity. connection,
inappropriate consumables,
exceeding capacity limits,
maintenance contrary to the manual,
use contrary to safety instructions,
unauthorized intervention causing malfunction.
The presence of one of these examples does not automatically mean that the malfunction will be considered a usage error. A technical connection must be established between the alleged use and the malfunction that occurred.
21. Usage error report
If it is claimed that there is a usage error, this situation should be determined by:
authorized service station,
in case there is no authorized service, the seller, importer or manufacturer
by the seller, importer or manufacturer in the order stipulated in the legislation, within the maximum repair period for the product.
A copy of the report should be given to the consumer. It is mandatory.
To the extent possible, the report should include:
the detected findings,
the source of the malfunction,
which provision of the operating instructions is in violation,
the connection between the non-compliance and the malfunction,
the service or expert who performed the inspection,
the inspection. date
must be shown.
22.Objection to the usage error decision
If the consumer disagrees with the usage error report:
request a detailed report,
request a re-examination,
apply to the manufacturer or importer,
submit an independent technical report,
consumer arbitrator can apply to the board,
mandatory mediation,
consumer court
.
The service report alone does not eliminate the consumer's legal remedies.
23. Products requiring installation
Some products may require authorized service installation for safe use or warranty service.
On the product page and in the product documentation, to the extent applicable:
obligation for authorized installation,
whether installation is paid or free,
necessary electricity, water, gas or infrastructure conditions,
requirements to be made before installation. preparations,
connectors that can be used,
installation area and service scope
should be explained.
If the seller or manufacturer stipulates that the installation should be carried out by authorized persons, this condition should be clearly stated before the purchasing decision.
24. Assembly and installation errors
In case the installation is carried out by the seller or under the responsibility of the seller, faulty installation may constitute a violation of the contract.
In cases where the installation is intended to be carried out by the consumer, if faulty installation occurs due to a deficiency or mistake in the assembly instructions, the product may still be deemed to be in violation of the contract.
For this reason, not every installation problem is automatically considered a user error.
25.Unauthorized intervention and repair
Unauthorized intervention on the product may affect the warranty coverage if it is technically proven that the malfunction is directly caused by this intervention.
However:
damage to the protective label alone,
inspection of the product by a different service,
intervention on an unrelated part
in any case, the whole It does not mean that legal rights have ended.
The connection between the intervention and the malfunction is evaluated within the scope of the concrete event.
26. Products that require periodic maintenance
For products that require periodic maintenance:
maintenance intervals,
who will perform the maintenance,
consumables to be used,
safety checks
must be specified in the introduction and user manual.
The consumer must use the product in accordance with the maintenance conditions explained in the manual. is expected. Information about when periodic maintenance should be done and by whom it should be done should be included in the user manual.
27. After-sales service and lifespan
For some products, manufacturers or importers may be obliged to provide maintenance, repair and spare parts services throughout the lifespan specified in the legislation.
The lifespan is not the same as the warranty period. After the warranty period expires, it may be necessary to provide paid maintenance, repair and spare parts services throughout the life of the product.
If damage occurs due to not providing after-sales services throughout its life, the consumer can apply for relevant dispute resolution methods by proving the damage.
28. Verification of authorized services
In Turkey, authorized service information can be checked from the documents supplied with the product, through the official channels of the manufacturer or importer, and through the service information system of the Ministry of Commerce.
Users are advised to be careful about people and businesses that introduce themselves as "authorized services" but whose authority cannot be verified.
Independent services, promotions that may mislead the user even though they are not authorized services. should not.
29.Paid repair
Paid repair can be made for products that are out of warranty or whose warranty period has expired.
To the extent possible before starting the paid process:
fault detection,
estimated fee,
part cost,
labor cost,
estimated period,
consumer approval
must be obtained.
It is essential that non-essential additional repairs or parts replacement are not carried out without the consumer's approval.
In case the paid repair service is incomplete or faulty, the consumer may assert his rights regarding the defective service against the service provider.
30. Replaced parts
In case of part replacement during the repair, in the service record:
replaced part,
whether the operation is under warranty,
part fee,
labor,
replacement of the old part. status
can be shown.
The consumer cannot be charged for parts and labor for free repairs within the scope of warranty.
Whether the replaced old part will be delivered or not is determined according to product safety, warranty and environmental legislation and service practice.
31. Warranty period of the replaced product
In case the product is replaced with a new one within the scope of the warranty application, the warranty period of the replaced product in terms of compulsory warranty in Turkey is, as a rule, limited to the remaining warranty period of the first purchased product.
The seller, manufacturer or importer may undertake a new, longer warranty period.
32.Devices containing data
Before a phone, computer, tablet, smart watch, camera, security device or any other product that stores data is sent to service, the user must:
back up his data,
log out of personal accounts,
remove personal data if possible,
SIM and memory cards. It is recommended to remove the device,
manage device discovery and activation locks in accordance with the service instructions
.
During the service process, data loss may occur due to reset, storage unit replacement or software installation.
The seller and the service provider should only access personal data on the device to the extent required by the technical process.
33. Password and access information
If a screen lock or test account is required for technical service, the user must be explained:
why access is required,
which operations will be performed,
whether there is an alternative test method,
.
The user must provide a bank password, e-mail password, social media password or payment verification code. is not desired.
If possible, a temporary service account or limited test password should be used for the necessary technical access.
34. Spare device and replacement product
Providing a spare or replacement product during the repair:
may vary depending on product type,
manufacturer or seller commitment,
warranty package,
special legislation,
current stock and service conditions.
Spare product. Failure to do so may not constitute a violation of legislation for every product. However, if the seller or warranty provider has committed to such a service, it must comply with this commitment.
35.Situations claimed to be out of warranty
The following situations may be considered out of warranty depending on the connection between the product and the malfunction:
operation contrary to the instructions for use,
external impact,
liquid or chemical contact,
inappropriate electrical infrastructure,
wrong assembly,
unauthorized intervention causing malfunction,
natural wear,
inappropriate consumables supplied by the consumer,
failure to perform the maintenance declared by the manufacturer.
General statements such as “out of warranty” are not sufficient. The decision must be based on the product, malfunction and technical findings.
Out-of-warranty evaluation does not mean that other legal rights unrelated to the malfunction are automatically eliminated.
36. Consumables and natural wear
The warranty coverage of batteries, filters, gaskets, cartridges, bulbs, tires or similar parts that wear out naturally during use may vary depending on the product and warranty conditions.
However, if a part is a consumable:
manufacturing defect,
abnormal premature deterioration,
contrary to the product description performance does not automatically exclude
security risk
from warranty.
37. Second-hand and refurbished products
For second-hand or refurbished products:
condition of the product,
known defects,
warranty period,
renewal center,
replaced parts,
cosmetics class
must be clearly stated before sale.
Compulsory warranty certificate rules for new products may not be applied the same for every second-hand product. However, the consumer's legal rights regarding defects that are not disclosed before sale are reserved.
Warranty and certification conditions of refurbished products are also applied in accordance with the relevant special legislation.
38.Counterfeit or unauthorized products
In case there is reasonable suspicion that the product is counterfeit, imitation, unauthorized import product or contrary to the declaration of authenticity, the platform may:
temporarily remove the ad,
stop new sales,
request an invoice and supply document from the seller,
serial number and authorization information. may examine,
take measures on the seller's account,
cooperate with the necessary authorities.
Failure to access warranty service for a counterfeit or illegal product does not eliminate the consumer's refund, exchange, compensation and other legal rights against the real seller.
39. Recall and product safety
In case of a safety risk or recall decision about the product:
the product should not be used,
relevant safety instructions should be followed,
the seller, manufacturer or importer should be contacted,
notification should be made to the platform,
the return, repair, replacement or recall process should be followed.
The expiration of the warranty period does not prevent the implementation of product safety and official recall measures.
40. If the manufacturer or importer terminates its activities
In case the importer terminates its commercial activities in Turkey, the seller, the manufacturer and the new importer may be jointly responsible for providing maintenance and repair services during the warranty period, when the conditions are met.
After the warranty period, maintenance and repair services may be required to be provided by the manufacturer or the new importer throughout its lifetime.
The seller automatically claims the consumer demand within the warranty period by simply claiming that the previous importer has terminated its activities. cannot refuse.
41.Role of the platform
allbazaardan.com:
creating post-sale demand,
routing the demand to the real seller,
recording the correspondence,
matching order and seller information,
request status. It can make it easier to monitor,
sharing manufacturer, importer or service information when necessary.
In distance contracts established through the platform, it is a legislative obligation for the intermediary service provider to establish and keep accessible the system where consumers can transmit and follow their demands and notifications.
Transmitting the request to the seller or service eliminates the platform's responsibilities that may arise from its own transactions, commitments and legal obligations. does not remove it.
42. Responsibility of the real seller
For the products offered by the independent seller, the real seller, in his legal capacity:
giving the warranty certificate to the consumer,
accuracy of the product information,
invoice,
delivery of the product in accordance with the contract,
consumer demand.
free repair,
exchange or refund,
coordination with the manufacturer and importer
.
The real seller's directing the consumer to the manufacturer or service without taking any action does not end his responsibility in any case.
43.Responsibility of the manufacturer and importer
Manufacturer and importer, according to their positions in the legislation:
issuing the warranty certificate,
establishing the authorized service system,
maintenance and repair,
spare parts,
after-sales service throughout the lifecycle,
free repair. and exchange requests
may be responsible for the maintenance.
The seller, manufacturer and importer are jointly responsible for fulfilling the rights of free repair and replacement without defects, when the conditions are met.
44. Rejection of the request
If the warranty or after-sales request is rejected in whole or in part, the consumer shall be given, to the extent possible:
reason for rejection,
technical findings,
usage error report,
relevant article of the warranty condition,
paid repair offer,
re-examination. method,
legal remedies
are notified.
Only:
“Out of warranty.”
“User error.”
“Service not accepted.”
“Box has been opened.”
“Invoice There is no."
The request should not be concluded with abstract and unjustified expressions such as "The seller is not responsible."
.
45.Re-examination and dispute resolution
If the consumer does not agree with the decision:
request a re-examination through the platform,
apply to the real seller,
apply to the manufacturer or importer,
request a copy of the authorized service report,
independent technical report.
the consumer may apply to the arbitration committee,
mandatory mediation,
consumer court
.
The remedy may vary depending on the country where the consumer is located, the value of the dispute and the nature of the transaction.
46. Cross-border service shipments
If the product needs to be sent to a service in another country, to the extent possible before the transaction to the consumer:
shipping address,
carrier,
estimated time,
customs procedures,
who will pay the shipping cost.
insurance,
return method of the product,
possible import or re-entry operations
must be explained.
Costs arising from the exercise of mandatory consumer rights cannot be charged to the consumer according to the applicable legislation.
If the seller does not disclose the warranty area on the product page, this uncertainty is to the detriment of the consumer. should not be used.
47.Storage of records
Platform, vendor and service provider; may store the following records for the purposes of legal liability, demand tracking, product safety and dispute resolution:
order and delivery records,
warranty certificate,
product serial number,
service acceptance certificate,
consumer request,
seller and service. replies,
technical reports,
part replacement records,
repair dates,
shipping and delivery records,
exchange or refund transactions.
Records are recorded only to the extent required by applicable retention, statute of limitations, proof and product safety periods. protected.
48. Expressions that do not limit consumer rights
The following general expressions do not automatically eliminate the consumer's rights arising from mandatory legislation:
“If there is no invoice, there is no warranty.”
“If the box is opened, the warranty ends.”
“The service report is final.”
“Discounted product without warranty.”
“The consumer pays the shipping fee.”
“The seller is only an intermediary.”
“No action other than repair is carried out.”
“No rights remain after the warranty period expires.”
“No support is given for foreign products.”
Every request depends on the type of product, the real seller, the warranty certificate, It is evaluated according to the country of delivery, the source of the fault and the applicable mandatory legislation.
49.Relationship with other policies
This policy:
Defective, Incomplete, Wrong or Damaged Product Process,
Withdrawal and Return Policy,
Distance Sales Agreement,
Preliminary Information Form,
Product Safety Policy,
Seller Membership and is applied together with the Intermediary Agreement
.
The warranty process and the right of withdrawal and defective goods rights are different from each other. Failure to return a product within the scope of the right of withdrawal does not automatically eliminate the legal rights in case the product is defective.
50. Policy changes
This policy may be updated when:
platform features,
product categories,
service processes,
cross-border sales model,
warranty providers,
applicable legislation
change.
A warranty commitment to be applied to the order; It is determined according to the product page, warranty certificate, preliminary information, distance sales contract and mandatory legislation presented to the user on the order date.
A subsequent policy change cannot be used to narrow a previously given more favorable warranty commitment to the detriment of the consumer.
51.Business and contact information
Platform: allbazaardan.com
Service model: Multi-vendor electronic commerce and online marketplace platform
Electronic commerce tool service provider and legal operator: Aydın Kaydin Sole Proprietorship
Tax number: 5370203844
Address: Hamzabey Mahallesi, Karacabey Caddesi No:25/7, Mustafakemalpaşa / Bursa 16500, Turkey
Phone: +90 535 920 73 78
E-mail: [email protected]
KEP: [email protected]
Warranty, authorized service, malfunction, repair, replacement, refund and product safety requests can be made through online support channels. can be communicated at any time.
Telephone and live support services are provided according to the current work and support calendar published on allbazaardan.com.