Recommended information to be given when submitting a request

• Order number or relevant transaction number
• Product name and seller information
• Clear and chronological description of the request
• Photo, video, cargo report, invoice or screenshot, if any
• Current contact information that can be responded to
• Information sufficient to verify identity in personal data applications

Operation of the support process

Applications are directed to the platform support unit or the relevant seller depending on the subject. The request is recorded, the necessary documents are requested and the user is informed about the process. The response time may be longer for applications that require technical, financial, legal or third-party review.

Urgent security notifications

In case of account takeover, fraudulent payment request, phishing, unauthorized transaction, suspicious seller or product security risk, it is recommended to send an e-mail with "URGENT SECURITY" in the subject line. Users are not asked for a password, full card, SMS verification code or internet banking password.

Legal applications

Applications within the scope of KVKK According to the KVKK Application Form; Intellectual property violation notifications are forwarded according to the principles on the relevant violation page. The rights to apply to the consumer arbitration committee, consumer court and other competent authorities are reserved.